What if a paid booking is canceled before I receive the vehicle?
This process is being prepared, not active. NextDrive reviews no-handover evidence; cancellation is not a vehicle return. Your own refund and non-cash deposit-credit status stays in My NextDrive.
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Paid booking cancellation before handover (being prepared, not active): NextDrive reviews actual no-handover evidence before recording a cancellation. An owner's preparation or inspection alone is not your receipt of the vehicle. A canceled unused Lease or Gig-Work booking is not a vehicle return, creates no customer debt in this closeout and starts no new 45-day deposit clock. Eligible original cash is refunded only to its original payment method; pending, unknown, failed or disputed outcomes require review and are not verified refunds. Provider confirmation does not prove bank arrival. Transferred deposit credit is non-cash: it is restored once to its original deposit account only after all required cash refunds are verified, retaining that account's actual-return deadline and original tax basis. My NextDrive shows your own cancellation status even when the booking is closed, without requiring texts. Rent-to-Own and earlier signed agreements keep their exact rights; this draft does not grant cancellation rights under them or override applicable law.
Existing included-price agreements keep their agreed total. Any prospective changed price needs an exact new itemized quote and fresh acceptance before payment; included tax is never added twice.
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Prospective Lease and Gig-Work pricing (not active): your exact quote and matching agreement show agreed rent, separately identified insurance or related charges, each applicable added or included tax, the deposit at its full amount, any genuine non-cash deposit credit and the exact cash due before you accept or pay. Included tax is absorbed within the agreed price; it is not charged again. Existing paper, digital and manual included-price agreements keep their original gross total; an owner profile assignment alone cannot raise it. A changed price requires a new exact quote and your fresh acceptance under matching terms. Unknown tax allocation is shown as unknown, not zero, and does not stop legitimate unchanged legacy payments. Unverified local rates, applicability or exemption evidence keep new pricing on review hold. A refundable deposit or deposit transfer credit is not taxable rent. Refunds use the original payment's component and frozen tax record, not today's profile: a deposit-only refund does not reverse rental tax. Proposed deductions, approved deductions, disputed amounts, processing funds and verified refunds stay separate; provider confirmation is not proof of bank arrival. This does not change signed terms, invent a new GPS tax or imply taxes have been filed or remitted. My NextDrive works without text messages.
Start the application for the car. If a gig-work option is shown, you can request gig use for that vehicle. If not, choose View gig-work eligible vehicles.
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Out-of-city trips need separate written approval and may cost extra. Gig use still requires an active driver account, an eligible platform and gig-use insurance; platform approval is not guaranteed.
Speeding is prohibited. Always obey posted speed limits and drive slower when conditions require. NextDrive does not condone or encourage speeding and does not sell permission to speed. Paying a violation charge never gives permission to continue speeding or excuses the violation. Not today. A future Week-by-Week Lease and Gig-Work Lease version includes a speeding charge schedule, but it is not active and does not apply to Rent-to-Own.
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Prospective GPS violation charges address an agreement violation and discourage repeat violations, not purchase a driving privilege. They apply only to genuine verified supported speeding time under applicable released and signed Week-by-Week Lease or Gig-Work Lease terms. The itemized schedule is per supported minute, including supported fractional minutes; excess mileage follows separate signed mileage rules. Calculations, thresholds and caps grant no permission or tolerance to speed. These are contractual charges, not government fines; the future schedule is not active or legally cleared by this notice. Rent-to-Own is excluded and retains its fixed-purchase model. If released, it would apply only to agreements that accept it: >=1 and <10 mph over: $0.35/min; >=10 and <15: $0.65/min; >=15 and <25: $1.25/min; >=25 and <50: $2.50/min; >=50 mph over: $5.50/min. Actual mph tiers: >=65 and <75: $6.50/min; >=75 and <85: $8.50/min; >=85 and <95: $12.50/min; >=95: $24.50/min. Every monetary tier requires verified speeding at least 1 mph above the verified posted limit. Lawful 65 in 65, 75 in 75 or 95 in 95 is zero. Apply only the highest applicable rate, never stack tiers. Verified fractional seconds only, no mph multiplier or mile fee. 60 in 55 for 3 verified minutes = $1.05, with retained draft caps of $25 per incident and $50 per Central day (not newly authorized or legally cleared), including charges already posted that day. Each incident counts once. Only supported data counts, every charge is itemized, and you can ask for a review within 30 days without giving up later legal rights. A government ticket is separate and is not this charge. At 95 mph or more a request may prevent a later restart only—never stopping a running engine. Payment alone does not automatically restore a start.
Not active today. If a future v2.4 Lease or Gig-Work Lease is released and signed, every posted GPS fee is itemized in My NextDrive, and calculated-only amounts are never owed.
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Speeding is prohibited. Always obey posted speed limits and drive slower when conditions require. NextDrive does not condone or encourage speeding and does not sell permission to speed. Paying a violation charge never gives permission to continue speeding or excuses the violation. Prospective GPS violation charges address an agreement violation and discourage repeat violations, not purchase a driving privilege. They apply only to genuine verified supported speeding time under applicable released and signed Week-by-Week Lease or Gig-Work Lease terms. The itemized schedule is per supported minute, including supported fractional minutes; excess mileage follows separate signed mileage rules. Calculations, thresholds and caps grant no permission or tolerance to speed. These are contractual charges, not government fines; the future schedule is not active or legally cleared by this notice. Rent-to-Own is excluded and retains its fixed-purchase model. If a future v2.4 Week-by-Week Lease or Gig-Work Lease is released and you sign it, My NextDrive shows each calculation separately from actual posted fees: a calculated-only amount is not owed and is never taken from a deposit. Each posted fee is itemized in Central Time with its supported segments, speed, verified posted limit, seconds and per-minute rate, the incident and Central-day caps, earlier charges that day, credits, reversals, any deposit applied or restored, verified payments, payments still being checked (never counted as paid) and what remains. You can ask about any posted fee in Requests; an open review pauses new collection, deposit use and GPS texts for that fee. Optional GPS fee texts and an optional saved card for posted GPS fees are separate choices from rent autopay and reminders; both are off unless you choose them, can be turned off any time, and STOP stops all NextDrive texts. Saying no never affects your rental and never waives a legitimate fee. A 95 mph or higher event can only lead to a next-start request, never stopping a running engine, with safe-park and emergency assistance; payment alone never automatically restores a start. A GPS fee never extends the Lease 45-day deposit accounting from actual surrender. Rent-to-Own never has these fees. None of this is active today; earlier signed agreements and consents keep their own versions, and nonwaivable legal rights and conditional Graves Amendment limits are unchanged.
Not active today. A future Lease or Gig-Work Lease may offer it as a choice you accept or decline when signing; tapping Complete only reports your return, and your deposit accounting is due within 45 days after your actual return.
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Contactless returns (being prepared, not active for current agreements): a future Week-by-Week Lease or Gig-Work Lease may include an optional section you can accept or decline when signing. Tapping Complete in My NextDrive only reports your return; your actual return is recorded at the exact time it happened, even if NextDrive verifies it later (in person, or when NextDrive's written return policy checks a fresh GPS reading (vehicle stopped, engine off, inside the private drop zone)). If you accept, NextDrive may ask a reviewed, supported device to block only the next engine start after your actual return. It never shuts off a running engine, is never used to collect money, and can be released at any time, including in an emergency. If you decline, NextDrive completes the return in person or by phone. Rent and fees end at your actual return. Your deposit accounting is due within 45 days after your actual return (or sooner if the law requires); inspection, a dispute or a deposit transfer does not restart that clock. Proposed deductions are shown separately from approved ones and can be disputed. A refund goes back to the original payment method; the payment provider's confirmation is not the same as money arriving at your bank. An optional deposit credit toward a new agreement is non-cash and only with your own consent. Returned, inspected and ready for the next customer are separate steps. Rent-to-Own is not included.
Only if My NextDrive shows an automated return number for you — it is not the main (901) 613-0332 line. My NextDrive always works without texts, and STOP stops all automated texts.
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Lease return texts (being prepared, not active): a separate, optional service program about your own Week-by-Week Lease or Gig-Work Lease return — your return time, steps and return status — never marketing. It needs its own unchecked opt-in in My NextDrive for your verified phone, is sent only 9 AM–8 PM Central, and shares the limit of 3 automated texts per rolling 24 hours with other NextDrive programs. STOP to any NextDrive number stops all automated texts and can't be undone from the website; HELP comes from the text provider. My NextDrive always works without texts. If NextDrive lists an automated return number in My NextDrive, texting COMPLETE to it from your verified phone confirms you parked in the named drop spot, turned the engine off, left the keys in the named spot and are outside; it only reports your return, like the portal button. That number does not answer chats — the main NextDrive line (901) 613-0332 is for people, not automated returns. For a paid unused Lease or Gig-Work booking, the same optional lease-service consent may cover rental refund status: being prepared, pending verification, verified original-method refund or review required. These notices need a genuinely approved current exact template set and re-check your own current status before dispatch; verification does not prove bank arrival. No return plan is created for a cancellation. A restored deposit-credit notice stays with its original return account and deadline. No new consent or text program is created, and no text is promised.
The v2.4 vehicle-specific checklist is an unreleased local draft, not stored inspection evidence or a readiness approval.
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Each item starts Not checked. Actual license/driver, vehicle identity, program coverage, recall lookup and mechanical observations/readings, repairs and rechecks need a human. Missing checks, safety failures and unresolved recalls block readiness. Customer pickup acknowledgment is separate and preserves latent-defect and nonwaivable rights. The private record foundation is installed, but the checklist screen and agreement use are not connected or released, and no inspection is recorded through it yet. Graves Amendment protection is conditional, never immunity or a waiver of company negligence; Rent-to-Own remains an installment sale with applicability requiring actual Tennessee counsel review. Signed due/default clocks, deposit accounting and signing-recording consent remain unchanged.
My NextDrive shows unused Lease deposit, cash overpayment and Rent-to-Own surplus separately. The new process remains off.
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A reviewed refund goes only to the original payment method and exact original receipt component. Pending, action-needed, failed, canceled and unknown are not completed refunds. Stripe confirmation does not prove bank arrival; a later failure restores the pending amount. Cash or unprovable allocation requires actual original-tender evidence. A final bill or dispute never extends the Lease 45-day accounting/refund commitment from actual surrender, or an earlier applicable requirement. Verified credits keep the same delivered final bill and due date. Agency reference packages are minimal private references, not complete submitted referrals; real case engagement/license/qualified review is required. Rent-to-Own finite deficiency replaces missed principal, never adds it, and actual collateral surplus needs separate payable evidence. Separate condition fees or costs cannot silently consume principal surplus; uncertain setoff stays under review. Private reference packages contain only approved itemization and opaque evidence IDs/hashes, not confidential document paths or links. Unsupported histories remain on review holds.
What happens with charges after I return the vehicle?
If charges remain after a return or recovery, NextDrive prepares an itemized final statement. Regular payments, autopay, reminders and late fees stop once the vehicle is actually returned. Any final balance is due 30 calendar days after the statement is actually delivered to you, for example when you confirm receipt in My NextDrive. This process is prepared but not active yet; your signed agreement controls.
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Only charges your executed agreement supports are listed, each with its date and evidence. Your payments are credited, and a refundable Lease or Gig-Work deposit is credited once. Anything above the deposit is still owed; any unused deposit is refundable under the 45-day accounting from actual surrender, which a statement never delays. You can dispute any item, which pauses recovery while it is reviewed. Rent-to-Own repossession never makes all remaining payments automatically due. Saved-card charges and recovery texts each need your separate optional consent and are currently off. Any collection referral goes to one verified firm at a time, with costs only if your signed agreement and the law allow them. Whole-account earned arrears and verified net payments must be reconciled; missing history or ignored funds blocks a final bill or refund determination. Charge reductions preserve cash, and deposit refunds, cash overpayments and Rent-to-Own surplus remain separate pending refunds. Verified authorized collector gross payments reduce debt before company remittance; commissions are business expenses. Consumer/corporate identity, jurisdiction, licensing and professional references need actual evidence. Collection costs default zero; Tennessee pass-through remains blocked. After the full 30-day due date, an unpaid eligible balance moves to NextDrive's internal Collections review only: no outside agency is engaged, nothing is reported to credit bureaus and no fee is added; disputes, bankruptcy, pending payments or unresolved records keep it on hold.
Can I get text reminders about my final statement?
Optional final-bill texts are a separate choice in My NextDrive. They are not active today.
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When offered, you turn them on for your own delivered final statement by confirming your time zone and agreeing to their exact wording. NextDrive sends one confirmation text, then at most 3 reminders (1, 4 and 7 days after the due date), only 9 AM to 8 PM in both Central time and your time zone, and never after 7 days past the due date. Texts only link to My NextDrive. They are separate from payment reminders, card permission and customer care texts. Turn them off any time, or reply STOP to stop all NextDrive texts; START never turns them back on.
Can I get rent back if I return early or stop using the car?
No voluntary refunds are given for rent or other payments your signed agreement makes non-refundable once earned, such as for a change of mind, nonuse, early return or default — subject to your exact agreement and any law that cannot be waived.
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Separately, an eligible refundable Lease deposit balance, duplicate, unauthorized or over-payments, a legally required remedy for a booking that was not delivered, and any Rent-to-Own surplus the law requires are still returned or corrected. You may contest a charge, including with your card issuer; a person reviews it, and a dispute by itself never triggers repossession, collections or a penalty.