NextDrive SMS Terms

1. One-time sign-in codes

By providing your phone number and requesting a code, you consent to receive a one-time transactional security code on your mobile device. Message and data rates may apply. For assistance, reply HELP to the number from which you received the message, or text NextDrive at 901-613-0332 or email support@rentnextdrive.com. To stop receiving messages, reply STOP at any time. Carriers are not liable for delayed or undelivered messages.

Requesting a code does not sign you up for reminders or marketing. One-time sign-in codes are sent only when you request one. They are separate from reminders and do not count toward the reminder limit.

2. NextDrive Account & Payment Reminders (optional)

Optional reminders about a linked customer's own NextDrive account and payment due dates.

Voluntary. The only way to join is a separate, initially unchecked checkbox in My NextDrive Account, saved only for a verified phone that matches your customer record and an active approved agreement. Browsing, submitting info, applying, signing in, accepting an invitation, signing an agreement or texting a keyword does not enroll you.

1. Sign in to your linked My NextDrive account.
2. Open Account, then Optional text reminders.
3. Read the consent, check the unchecked optional box and save.
4. You get one confirmation text right away.

Saving sends one confirmation text right away. If that text cannot be sent at that moment (for example outside 9 AM to 8 PM Central, a text already went to your phone in the last 24 hours, or sending is off), sign-up is not completed and nothing is recorded. If the result is unclear, your sign-up shows as pending review and the text is not resent automatically. Payment reminders start only after the confirmation text is accepted for delivery.

If enrollment is unavailable, no consent is recorded. A typed phone number alone is not verification.

Consent wording: I agree to receive optional automated NextDrive account and payment reminder texts at my verified phone. One confirmation text is sent right away. Then at most 1 automated text per rolling 24 hours (the confirmation counts), only 9 AM to 8 PM Central, including an initial overdue reminder and up to 3 next-day follow-ups. Msg & data rates may apply. Reply STOP to stop or HELP for help. Consent is not a condition of purchase.

See an example of the sign-up box (fictional example, nothing is saved).

3. Frequency, hours and rates

At most 1 automated text per rolling 24 hours across your accounts, and the confirmation text counts. An unpaid overdue obligation may receive an initial reminder and up to 3 next-day follow-ups, then human review. Sent only between 9 AM and 8 PM Central. Paused while a payment report awaits verification, while payment history is uncertain, and once an obligation is paid.

Message and data rates may apply. Consent is not a condition of purchase. Delivery is not guaranteed. A reminder never changes your agreement, due dates or verified balance.

Final-bill texts are a separate, optional NextDrive program about your own delivered final statement, with their own consent in My NextDrive (see the recovery text consent preview). You choose and confirm your time zone; NextDrive never guesses it from your number. After one confirmation text, at most 3 reminders go out (1, 4 and 7 days after the due date), only 9 AM to 8 PM in both Central time and your time zone, and never after 7 days past the due date. Texts are neutral and only link to My NextDrive. STOP stops all NextDrive texts; START lets you sign up again later but never turns anything back on. These texts need their own approved campaign and number and are not active today; the existing reminder and customer care programs do not cover them. Collection firms never text you on NextDrive's behalf.

Lease return texts (being prepared, not active): a separate, optional service program about your own Week-by-Week Lease or Gig-Work Lease return — your return time, steps and return status — never marketing. It needs its own unchecked opt-in in My NextDrive for your verified phone, is sent only 9 AM–8 PM Central, and shares the limit of 3 automated texts per rolling 24 hours with other NextDrive programs. STOP to any NextDrive number stops all automated texts and can't be undone from the website; HELP comes from the text provider. My NextDrive always works without texts. If NextDrive lists an automated return number in My NextDrive, texting COMPLETE to it from your verified phone confirms you parked in the named drop spot, turned the engine off, left the keys in the named spot and are outside; it only reports your return, like the portal button. That number does not answer chats — the main NextDrive line (901) 613-0332 is for people, not automated returns. For a paid unused Lease or Gig-Work booking, the same optional lease-service consent may cover rental refund status: being prepared, pending verification, verified original-method refund or review required. These notices need a genuinely approved current exact template set and re-check your own current status before dispatch; verification does not prove bank arrival. No return plan is created for a cancellation. A restored deposit-credit notice stays with its original return account and deadline. No new consent or text program is created, and no text is promised.

Texts never change refund rights or deadlines. No text is sent because a balance enters internal Collections review, and replying to or disputing a text never causes a penalty.

Proposed combined customer texts (being prepared; replacement carrier approval and combined routing are not active): after replacement carrier approval and a guarded switch, NextDrive proposes using the existing (901) 244-4352 customer sender for optional application/account updates, payment reminders and Lease renewal/return, deposit and refund status. Current reminder and customer-care approvals stay within their current scope until then; staff texts remain separate. Each purpose keeps its own optional, initially unchecked consent and current-version requirements; no new enrollment or marketing is created. Existing consent wording, versions, timestamps, phone bindings and opt-out history are preserved. STOP still stops customer texts; unblocking never enrolls you. Reminders remain limited to 1 per rolling 24 hours including confirmation, within the shared maximum of 3 automated texts per rolling 24 hours, 9 AM–8 PM Central. Message and data rates may apply. My NextDrive works without texts.

4. STOP and HELP

Reply STOP to stop. Reply HELP for help.

Reply STOP to stop or HELP for help. You can also opt out in My NextDrive Account. A prior STOP cannot be undone by checking a box or accepting an invitation.

• Opt out: STOP, CANCEL, END, OPTOUT, QUIT, REVOKE, STOPALL, UNSUBSCRIBE: The text provider blocks further texts to your number and sends its standard opt-out reply. The website also records your opt-out and stops reminders. The website itself sends no reply.
• Help: HELP, INFO: The help reply comes from the text provider, not from the website. For help, text NextDrive at 901-613-0332 or email support@rentnextdrive.com.
• Unblock: START, UNSTOP, YES: Lets the provider deliver texts to your number again. It does not sign you up for reminders and does not erase your opt-out history on the website; any return to reminders needs review and the My NextDrive Account checkbox. There is no keyword sign-up.

Help: text 901-613-0332 or email support@rentnextdrive.com. Carriers are not liable for delayed or undelivered messages.

5. Application-update texts (optional)

This optional application/account-update program has recorded carrier approval for its current scope. Whether its checkbox appears or texts are sent still depends on current approved program controls, a phone confirmed with a one-time code and consent recorded for the matching text version. Availability is not promised for any individual.

Optional application and account updates, request decisions, posted-payment receipts and signed-copy availability. Private documents open only after My NextDrive sign-in. Updates may be combined, held or not sent under the shared cap; portal access never requires SMS.

Join only by checking the unchecked box on the application and confirming your phone with a one-time code. Declining never affects your application.

Up to 3 messages per rolling 24 hours, sent 9 AM–8 PM Central only. No marketing, no payment reminders, no third-party messages. Message and data rates may apply.

Consent wording: Optional: I agree to automated NextDrive LLC texts about my application and account — documents, approval, insurance, appointments, signing, pickup, request decisions, posted-payment receipts and signed-copy availability, with private invitation or authenticated My NextDrive links. Up to 3 messages per rolling 24 hours, 9 AM–8 PM Central; updates may be combined or held. Msg & data rates may apply. STOP to stop, HELP for help. Questions: text (901) 613-0332. No marketing or payment reminders. Consent is not required to apply, rent, buy or use My NextDrive. See SMS Terms and Privacy Policy.

6. Privacy

NextDrive does not sell, rent, share or transfer mobile phone numbers, SMS opt-in data or SMS consent to third parties, affiliates or lead generators for their marketing or promotional purposes. Text messaging delivery and support providers may process mobile information only to deliver and support NextDrive's own messages, with no independent marketing use. This statement overrides any other sharing language in this policy.

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