Refund & Cancellation Policy

This page covers refund and cancellation handling for NextDrive week-by-week lease holds and rent-to-own applications.

1. Lease Cancellations

Lease holds may be cancelled by contacting NextDrive before the scheduled pickup time. Lease cancellations made at least 24 hours before pickup are eligible for a full refund of any prepaid lease payment.

2. Late Cancellations and No-Shows

Lease cancellations made less than 24 hours before pickup, or no-shows, may be subject to a cancellation fee.

3. Refunds

Approved refunds are returned to the original payment method within 5–10 business days. Non-refundable deposits, if any, are clearly disclosed before the lease request is submitted.

4. Rent-to-Own

Rent-to-own payments are governed by the signed rent-to-own agreement. Refund eligibility depends on the terms documented in that agreement and is handled separately from lease holds.

5. Early Returns

Ending a lease earlier than the scheduled return date does not automatically entitle the customer to a refund of unused lease payments unless explicitly stated in the signed lease agreement.

6. Contact

To cancel a lease hold or request a refund, call or text 901-613-0332 or email info@rentnextdrive.com. Hours: Monday–Sunday · 7:00 AM – 10:00 PM.