Privacy Policy
Last updated: October 29, 2026 (version 2026-10-29.v24t)
This policy explains how NEXTDRIVE LLC ("NextDrive") handles information on rentnextdrive.com, in My NextDrive and in text messages.
Mobile information is never shared for marketing
NextDrive does not sell, rent, share or transfer mobile phone numbers, SMS opt-in data or SMS consent to third parties, affiliates or lead generators for their marketing or promotional purposes. Text messaging delivery and support providers may process mobile information only to deliver and support NextDrive's own messages, with no independent marketing use. This statement overrides any other sharing language in this policy.
Optional SMS: NextDrive Account & Payment Reminders
Optional reminders about a linked customer's own NextDrive account and payment due dates. Voluntary. The only way to join is a separate, initially unchecked checkbox in My NextDrive Account, saved only for a verified phone that matches your customer record and an active approved agreement. Browsing, submitting info, applying, signing in, accepting an invitation, signing an agreement or texting a keyword does not enroll you.
Saving sends one confirmation text right away. If that text cannot be sent at that moment (for example outside 9 AM to 8 PM Central, a text already went to your phone in the last 24 hours, or sending is off), sign-up is not completed and nothing is recorded. If the result is unclear, your sign-up shows as pending review and the text is not resent automatically. Payment reminders start only after the confirmation text is accepted for delivery.
Frequency: At most 1 automated text per rolling 24 hours across your accounts, and the confirmation text counts. An unpaid overdue obligation may receive an initial reminder and up to 3 next-day follow-ups, then human review. Sent only between 9 AM and 8 PM Central. Paused while a payment report awaits verification, while payment history is uncertain, and once an obligation is paid.
Message and data rates may apply. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.
Reply STOP to stop or HELP for help. You can also opt out in My NextDrive Account. Help: text 901-613-0332 or email support@rentnextdrive.com.
One-time sign-in codes are sent only when you request one. They are separate from reminders and do not count toward the reminder limit.
GPS or speed texts are not enabled. GPS scope is unverified and the current customer-care scope does not cover proposed speeding-only minute-rate Lease/Gig assessments; lawful highway speed has no fee and only the highest applicable rate would apply. The existing 3-per-rolling-24-hours, 9 AM–8 PM Central, native consent, STOP and account-ownership safeguards remain; a text for every deduction or every minute cannot be promised. Optional GPS fee texts (gps-sms-consent.v1, not active) need their own unchecked consent, your native verified current phone and a confirmed time zone; turning them off is always available and never resets STOP.
Speeding is prohibited. Always obey posted speed limits and drive slower when conditions require. NextDrive does not condone or encourage speeding and does not sell permission to speed. Paying a violation charge never gives permission to continue speeding or excuses the violation. Prospective GPS violation charges address an agreement violation and discourage repeat violations, not purchase a driving privilege. They apply only to genuine verified supported speeding time under applicable released and signed Week-by-Week Lease or Gig-Work Lease terms. The itemized schedule is per supported minute, including supported fractional minutes; excess mileage follows separate signed mileage rules. Calculations, thresholds and caps grant no permission or tolerance to speed. These are contractual charges, not government fines; the future schedule is not active or legally cleared by this notice. Rent-to-Own is excluded and retains its fixed-purchase model. If a future v2.4 Week-by-Week Lease or Gig-Work Lease is released and you sign it, My NextDrive shows each calculation separately from actual posted fees: a calculated-only amount is not owed and is never taken from a deposit. Each posted fee is itemized in Central Time with its supported segments, speed, verified posted limit, seconds and per-minute rate, the incident and Central-day caps, earlier charges that day, credits, reversals, any deposit applied or restored, verified payments, payments still being checked (never counted as paid) and what remains. You can ask about any posted fee in Requests; an open review pauses new collection, deposit use and GPS texts for that fee. Optional GPS fee texts and an optional saved card for posted GPS fees are separate choices from rent autopay and reminders; both are off unless you choose them, can be turned off any time, and STOP stops all NextDrive texts. Saying no never affects your rental and never waives a legitimate fee. A 95 mph or higher event can only lead to a next-start request, never stopping a running engine, with safe-park and emergency assistance; payment alone never automatically restores a start. A GPS fee never extends the Lease 45-day deposit accounting from actual surrender. Rent-to-Own never has these fees. None of this is active today; earlier signed agreements and consents keep their own versions, and nonwaivable legal rights and conditional Graves Amendment limits are unchanged.
Lease return texts (being prepared, not active): a separate, optional service program about your own Week-by-Week Lease or Gig-Work Lease return — your return time, steps and return status — never marketing. It needs its own unchecked opt-in in My NextDrive for your verified phone, is sent only 9 AM–8 PM Central, and shares the limit of 3 automated texts per rolling 24 hours with other NextDrive programs. STOP to any NextDrive number stops all automated texts and can't be undone from the website; HELP comes from the text provider. My NextDrive always works without texts. If NextDrive lists an automated return number in My NextDrive, texting COMPLETE to it from your verified phone confirms you parked in the named drop spot, turned the engine off, left the keys in the named spot and are outside; it only reports your return, like the portal button. That number does not answer chats — the main NextDrive line (901) 613-0332 is for people, not automated returns. For a paid unused Lease or Gig-Work booking, the same optional lease-service consent may cover rental refund status: being prepared, pending verification, verified original-method refund or review required. These notices need a genuinely approved current exact template set and re-check your own current status before dispatch; verification does not prove bank arrival. No return plan is created for a cancellation. A restored deposit-credit notice stays with its original return account and deadline. No new consent or text program is created, and no text is promised.
Customer texting now uses the existing (901) 244-4352 sender in the approved shared messaging service; staff texts remain separate. Each individual message purpose still requires its own current approval and approved template, genuine optional, initially unchecked consent for the current matching version, your current verified phone and all existing dispatch checks. Activating the transport does not enable every proposed renewal, return, deposit, refund, GPS or final-bill text purpose, enroll you automatically or promise delivery. Existing consent wording, versions, timestamps, phone bindings and opt-out history are preserved; no marketing is created. STOP to any NextDrive number stops all automated customer texts; the website cannot undo STOP, and provider unblocking never enrolls you or erases STOP history. Reminders remain limited to 1 per rolling 24 hours including confirmation, within the shared maximum of 3 automated texts per rolling 24 hours including confirmation, 9 AM–8 PM Central. Message and data rates may apply. My NextDrive works without texts.
Optional final-bill texts (not active) use a separate first-party consent that stores the exact wording and version you accepted, the time, your verified phone and the time zone you confirmed; turning them off, or replying STOP, ends them. Pending funds, a dispute, legal hold, paid balance, changed statement or active agency placement stop them. Mobile numbers and SMS consent are never shared with collection firms.
1. Deposit findings and internal Collections review
For a deposit deduction NextDrive keeps the category, amount, agreement basis, private evidence, the date the event happened, its source and the date it was received. Internal Collections review uses your own account, statement, delivery and payment records inside NextDrive only; no outside agency receives your information unless a properly licensed agency is actually engaged later and every case check passes.
2. Private unused-booking cancellation records (prospective)
NextDrive retains the owner decision and evidence reference, exact original payment components, refund observations and non-cash credit restoration with the same linked account. Customers see only their own safe status, not internal evidence, other accounts or provider records. No cancellation record creates a vehicle return, new consent or marketing disclosure. Paid booking cancellation before handover (being prepared, not active): NextDrive reviews actual no-handover evidence before recording a cancellation. An owner's preparation or inspection alone is not your receipt of the vehicle. A canceled unused Lease or Gig-Work booking is not a vehicle return, creates no customer debt in this closeout and starts no new 45-day deposit clock. Eligible original cash is refunded only to its original payment method; pending, unknown, failed or disputed outcomes require review and are not verified refunds. Provider confirmation does not prove bank arrival. Transferred deposit credit is non-cash: it is restored once to its original deposit account only after all required cash refunds are verified, retaining that account's actual-return deadline and original tax basis. My NextDrive shows your own cancellation status even when the booking is closed, without requiring texts. Rent-to-Own and earlier signed agreements keep their exact rights; this draft does not grant cancellation rights under them or override applicable law.
3. Renewal requests (not active)
If you ask to renew a future fixed-term Lease, NextDrive keeps your request, the offer, your accept or decline choice, your term history and the new signed agreement with your own account. Only you and authorized NextDrive staff can see them; no texts are needed and nothing is shared for marketing.
4. Private price and tax records (prospective)
When prospective itemized pricing is released, NextDrive retains the exact accepted quote, original component amounts, tax record version and fingerprint, actual payment references and verified correction allocations for account, tax and dispute needs. Only your linked account and authorized staff may read your account itemization; protected jurisdiction evidence and profile review records are owner-only. Selecting a review file in the owner pricing page records only a fingerprint of its bytes, not a stored copy of that file. No tax filing or new third-party submission is performed by that page. Prospective Lease and Gig-Work pricing (not active): your exact quote and matching agreement show agreed rent, separately identified insurance or related charges, each applicable added or included tax, the deposit at its full amount, any genuine non-cash deposit credit and the exact cash due before you accept or pay. Included tax is absorbed within the agreed price; it is not charged again. Existing paper, digital and manual included-price agreements keep their original gross total; an owner profile assignment alone cannot raise it. A changed price requires a new exact quote and your fresh acceptance under matching terms. Unknown tax allocation is shown as unknown, not zero, and does not stop legitimate unchanged legacy payments. Unverified local rates, applicability or exemption evidence keep new pricing on review hold. A refundable deposit or deposit transfer credit is not taxable rent. Refunds use the original payment's component and frozen tax record, not today's profile: a deposit-only refund does not reverse rental tax. Proposed deductions, approved deductions, disputed amounts, processing funds and verified refunds stay separate; provider confirmation is not proof of bank arrival. This does not change signed terms, invent a new GPS tax or imply taxes have been filed or remitted. My NextDrive works without text messages.
5. Future vehicle inspection records (not active)
The unreleased v2.4 checklist is currently a local draft, not a stored legal evidence record. The prepared private record would bind the vehicle, VIN, public stock, program, agreement text and schedule to actual inspection time, mileage, inspector, individual observations/readings, evidence references, recall lookup/source/result, repairs and rechecks. Driver license class/restrictions and observed impairment concerns require human observation, not an inferred DMV or background check. Owner readiness and actual customer pickup condition acknowledgment are separate, dated records. Only the owner and the authorized customer for the final bound record may access it; no public files or new automatic messages. No inspection data is added to signing capture or collected by this draft. General legal/account retention applies to inspection records; the separate signing video remains 1,095 days per session. Existing consent and signed bodies are unchanged.
6. Public inquiries
When you text or email NextDrive or use the Sell Your Car form, we receive what you provide (such as name, phone, email, vehicle interest and message) to respond. The old quick-request form is retired; earlier inquiries are kept as history.
7. Secure documents and identity review
The secure application collects your full legal name, phone, email, date of birth, how you plan to use the vehicle, three live camera photos (driver license, selfie, and selfie holding your license) and 1 to 5 proof of income documents. Insurance is optional at that point and can be uploaded privately in My NextDrive or emailed after approval. Files are stored privately and opened only by authorized NextDrive staff through short-lived links. An authorized person compares the photos by eye. We do not use facial recognition or automatic biometric matching.
8. Private Requests
My NextDrive stores your request, messages, decisions and exact payment arrangement offers. Insurance, document and optional issue evidence files stay private, bound to your own request and account, and are opened through authorized short-lived links. Only your linked account and authorized NextDrive staff may read them; only the owner may make decisions or financial offers. Stored message history does not itself post a payment or fee.
9. Sign-in and phone verification
Sign-in uses our hosting provider's native authentication service (email and password, and a one-time phone code when that option is turned on). Passwords and codes are handled by that native service. NextDrive staff cannot see plaintext passwords or codes, and our website does not log them. For phone codes we keep a timestamp and a one-way hash of the number showing the code notice was displayed.
10. My NextDrive account and payment history
When an approved customer links an account, we show that customer's own agreement, schedule and verified balance. Payments made through secure checkout are confirmed by Stripe. Earlier direct-transfer payment reports and screenshots stay in your private history and are not accepted for new payments.
11. Electronic signing and signing evidence
When you sign an agreement online, we keep the exact agreement version and text you saw, your completed agreement summary and any fee exhibit, your required clause initials, the time, and your authenticated account. When available we record the network address from our trusted hosting connection, never one supplied by your device. Online signing opens 30 minutes before your confirmed pickup time, after NextDrive has reviewed your license details and finalized your exact pickup amount; you review your details, vehicle, pickup time and amount, and confirm them before initialing. Requested corrections go to NextDrive for review. New online signing requires a camera and microphone recording while you initial and sign. That one recording combines your front camera, your microphone and NextDrive's own app-rendered signing view: the agreement page on screen and the initials and typed name you enter, as you enter them. It does not record your device screen, other apps or anything outside that signing view, and it does not detect or verify a face. It is signing evidence that helps protect you and your account and supports owner review; it does not verify identity or match faces. This recording has its own required consent, separate from electronic records and from any optional texts, location, or autopay, and the retention period is shown before you agree. If you cannot or do not want to record, NextDrive will arrange another way to sign, such as in person. New recorded signing is not active yet. When released, this future path requires separately consented camera and microphone recording, with legally required alternatives. Existing signed versions and their copy and recording access rights remain unchanged. An owner test does not activate signing or establish support on other devices. Recording stops when you finish or leave signing, and before any payment entry. Optional, separate choices remain: a one-time device location check that records coordinates, the device-reported accuracy in meters and the capture time; and a signing address you may type, saved as provided by you and not verified. Location, network address and a typed address do not confirm an exact street address or your identity, and we do not send them to any mapping or geocoding service. Declining an optional choice never blocks signing. Existing v2.2 agreements retain their copy-after-signing promise. A new v2.3 digital agreement requires separately reviewed exact terms and locks its completed signed copy and recording until matching verified successful pickup payment. Full pre-sign terms and legally required retainable disclosures stay accessible; you may save or print them and no legal right is waived. NextDrive countersignature is labeled pending until genuinely recorded. Early signing is not an inspection or delivery certification: actual inspection and handover acknowledgment occur at pickup before keys and applicable activation. In-term Lease addenda use their own purpose and do not require the original pickup signing window. Recordings use private resumable uploads with raw-byte checks, bounded size and duration; canceled/expired uploads and recordings past each session's saved retention period are eligible for scheduled cleanup only when that separate cleanup is enabled. Cleanup remains off; earlier session retention snapshots are unchanged. No device test is assumed. Browsers cannot block screenshots, and we do not claim to. No device-screen or other-app recording, face or voice recognition, or analytics are used. Recordings are kept only in NextDrive's private storage, never a public folder, for 1,095 days per signing session. If your browser cannot record the signing view, retry on a current phone browser or ask for another reviewed way to sign. Application/account-update and staff-alert programs have recorded carrier approvals for their current scopes; display and delivery still require current program controls and matching versioned consent. No individual availability or expanded-scope approval is implied. Signed evidence, including any recording, is visible only to you for your own agreement and to the NextDrive owner for that case, through short-lived private links. To prepare your contract, the NextDrive owner may review the driver's license image you already uploaded and confirm your legal name, date of birth, license number, state, expiration, class, restrictions and license address; the owner types or pastes these and checks each one. No outside text-reading or AI service receives your license, the raw text is not stored, and we do not collect your Social Security number or physical descriptors from it. You see these facts in your own agreement before signing. Agreements signed on paper may be stored as private scans with an owner-recorded note of where the original came from.
12. Who can see your information
Only limited, authorized NextDrive staff with a confirmed staff account. Money records can be changed only by the owner.
13. Online payments (Stripe)
When secure online checkout or optional autopay is on, payments are processed by Stripe. You enter card or bank details on Stripe's pages; Stripe receives and stores the full card or bank details, and NextDrive never sees or stores full card numbers or security codes. NextDrive keeps payment records needed for your account: amount, date, status, a Stripe payment reference and receipt link, and — only if you separately authorize autopay — a Stripe reference to your saved method plus your authorization text, version and time. Stripe's own privacy policy also applies to what it processes. Secure checkout is on for eligible accounts; optional autopay is currently off.
14. Final statements and collection referrals
For a final statement after return or recovery, NextDrive uses your account, agreement, charge, payment and evidence records. If an unpaid balance is ever referred to a collection firm (not active today), NextDrive would share only what that firm needs to resolve that debt: your name, contact address, the delivered statement, the charges and payments behind it and supporting evidence. We would not share mobile numbers or SMS consent for that purpose, identity photos or signing recordings, entire private folders, or card numbers, and nothing is shared for marketing. Only the specifically reviewed placement may have a minimal owner-confirmed reference package. No export or third-party contact is active. The mobile non-sharing statement below always controls. For an optional final-statement payment or card permission, Stripe collects card details; NextDrive stores only the payment status, amount, the exact permission text you accepted and its time, never card numbers or security codes. A saved-card reference is kept only for that one statement until you revoke it or the statement is closed, and is never used for installments. Optional final-bill text consent is stored separately with its exact wording, version, verified phone and confirmed time zone. Private reference-package confirmations store the selected source manifest, historical firm and exact engagement references. Refund reviews retain original component allocation, request identities and immutable provider observations; no full card details or proof of bank arrival is stored.
15. Service providers
Hosting and database, authentication, payment processing (Stripe), email delivery, and text-message delivery and support providers process information only to run NextDrive's services for us.
16. GPS and telematics
Vehicles may have GPS or telematics devices used as described in your signed agreement. A future v2.4 Lease and Gig-Work Lease draft (not active, not Rent-to-Own) would also use supported speed, observed elapsed time, posted-limit source and location records to itemize excess-speed charges, review disputes and handle a next-start request. Every monetary tier would require verified speeding at least 1 mph above the verified posted limit; lawful highway speed has no fee and only the highest applicable rate would apply. Proposed minute-only billing is distinct from existing fleet GPS tracking under signed terms. Rent-to-Own never acquires these fees. That feature, its charges and any GPS texts are not enabled. Speeding is prohibited. Always obey posted speed limits and drive slower when conditions require. NextDrive does not condone or encourage speeding and does not sell permission to speed. Paying a violation charge never gives permission to continue speeding or excuses the violation. Prospective GPS violation charges address an agreement violation and discourage repeat violations, not purchase a driving privilege. They apply only to genuine verified supported speeding time under applicable released and signed Week-by-Week Lease or Gig-Work Lease terms. The itemized schedule is per supported minute, including supported fractional minutes; excess mileage follows separate signed mileage rules. Calculations, thresholds and caps grant no permission or tolerance to speed. These are contractual charges, not government fines; the future schedule is not active or legally cleared by this notice. Rent-to-Own is excluded and retains its fixed-purchase model. If a future v2.4 Week-by-Week Lease or Gig-Work Lease is released and you sign it, My NextDrive shows each calculation separately from actual posted fees: a calculated-only amount is not owed and is never taken from a deposit. Each posted fee is itemized in Central Time with its supported segments, speed, verified posted limit, seconds and per-minute rate, the incident and Central-day caps, earlier charges that day, credits, reversals, any deposit applied or restored, verified payments, payments still being checked (never counted as paid) and what remains. You can ask about any posted fee in Requests; an open review pauses new collection, deposit use and GPS texts for that fee. Optional GPS fee texts and an optional saved card for posted GPS fees are separate choices from rent autopay and reminders; both are off unless you choose them, can be turned off any time, and STOP stops all NextDrive texts. Saying no never affects your rental and never waives a legitimate fee. A 95 mph or higher event can only lead to a next-start request, never stopping a running engine, with safe-park and emergency assistance; payment alone never automatically restores a start. A GPS fee never extends the Lease 45-day deposit accounting from actual surrender. Rent-to-Own never has these fees. None of this is active today; earlier signed agreements and consents keep their own versions, and nonwaivable legal rights and conditional Graves Amendment limits are unchanged.
17. Analytics
We measure visits on public pages to improve the website. Private pages (sign-in, My NextDrive, invitations, password reset and staff tools) are excluded, and links are cleaned so invitation codes are not recorded.
18. Retention
We keep information as long as needed for active accounts, agreements, payment records, legal, tax and dispute needs, then remove or de-identify it when it is no longer needed. We do not promise a fixed deletion date.
19. Your choices
You can ask to access, correct or delete your information, subject to records we must keep. Email support@rentnextdrive.com or text 901-613-0332. We may need to confirm your identity first.
20. Return checks and lease texts (prospective)
For a future contactless return, NextDrive would use only the GPS reading needed to check that the vehicle is stopped, engine off and inside the private drop zone around your report time. Exact drop-zone coordinates stay private to NextDrive. Optional lease reminder texts need their own consent, with the exact wording, version and your verified phone stored. Replying STOP stops all NextDrive texts; turning texts off never affects your portal. Not active today.
Selling information
NextDrive does not sell personal information. We share it only with the service providers above to run our services, or when required by law.
Security
We use access controls and private storage. No system is completely secure.
See also: Website Terms · SMS Terms